CANCELATION & REFUND

You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered:

• If the buyer does not get the delivery of the ordered products within 45 days (in India) and within 90 days (outside India) from the order date.
• If www.www.hillsandvalleys.in Or “Hills & Valleys.” fails to ship the ordered products.
• If the shipping location is not serviced by First Flight Couriers or DTDC Couriers.

No refund requests will be entertained for damaged products. However, damaged products will be exchanged as per our exchange policy.

The refund process will start from 46th day (in case of orders within India) and 91st day (in case of orders outside India) of order and it will take a minimum of 30 days thereafter. Refund will be processed through the same payment method through which payment is received.

No Returns will be entertained if a customer wants to return the product for the reason that he OR she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases:

• Incorrect or outdated delivery address.
• After 2 failed delivery attempts by our courier agencies.
• Package refused by recipient.
• All emails in this regard are to be sent to contact@hillsandvalleys.in.